Terms and Conditions

We appreciate your business!  We work hard to design and fabricate authentic, high quality, crafted in the USA lighting and furniture that will beautify your home and last for generations.

We will make every effort to ensure that you are completely satisfied with the products you order.  Contact us with any questions at 931-212-4470 or email us at info@FerroDesigns.com.  Business hours are Monday through Friday 9:00am to 5:00pm Central Time.  Showroom visits are by appointment only.

At order placement, the customer accepts our Terms and Conditions, which may change without prior notice.  

Payment Terms

We do not extend terms.  Credit Card information is required at the time of order.  Charges will not be processed until the day before shipping and orders cannot be processed or packed without payment information.  Prepayment must include any shipping charges.  

Pricing

Prices shown are Retail.  

Trade Account prices require registration (with a valid Sales and Use Tax ID Number and certificate).  

Prices are subject to change without notice.

Product Characteristics

Most of our products are made with antique, vintage or architectural elements and are hand-crafted.  Because of this there are inherent variations that are considered part of the uniqueness and desirability of the products.  You should expect some variation in color, texture and finish.  If lighting is desired in matched sets, they should be ordered at the same time and we will make every effort to match finishes.  

Damage/Shortage

We carefully inspect and pack your order before consigning to the shipper. Notify us within 7 days to report any damage or shortage. All claims must be made within 7 days of receipt; we will not be responsible after that.

If your order ships by LTL FREIGHT, all damages MUST BE NOTED on the bill of lading (BOL). Failure to note visible packaging damage on the BOL will result in your loss. 

If you see any damage to the packaging upon receipt, please photograph and save the carton and packing material for possible inspection by the carrier.  Photographs of any product damage will be required to validate a damage claim and determine the best course of action to solve the issue.

Returns & Exchanges

All returns must be authorized in writing and in advance by Ferro Designs LLC. Unauthorized returns will not be accepted. Merchandise may be returned for exchange or store credit within 4 weeks of delivery.  Refunds will be issued only for products returned in their original condition. Lamp shades must be in their original plastic wrapping.  Refused shipments and Returns will incur a 20% restocking fee.  You are responsible for all shipping costs for returned merchandise.  Original delivery charges are not refundable.  Please pack the merchandise for return in its original packaging. Be sure to ship with a carrier that can provide tracking and insurance.  Please include a note with your name, return address, phone number and/or email address that says what you are returning and what you would like; exchange, credit, or refund.

Special orders and sale items may not be returned or exchanged for store credit.

Please ship all returns to the following address:  

Ferro Designs LLC – Returns 701 S. Jackson St, Tullahoma, TN 37388

Product Warranty

Ferro Designs LLC warrants its products for one year to be free of defects in materials and workmanship.

Copyright, All Rights Reserved

Our designs are proprietary and are protected under the laws of the United States of America, including the United States Copyright Act. Any infringement will be vigorously prosecuted. Reproduction of any images, either electronic or printed, is strictly prohibited without written authorization of an Officer of the company.

Indemnification

Customer shall indemnify, defend and hold harmless Ferro Designs LLC and its officers, directors, managers, shareholders, members, partners, employees, agents, affiliates, and successors (collectively, “Indemnified Party”) against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs or expenses of whatever kind, including reasonable attorneys’ fees, costs and expenses of enforcing any right to indemnification incurred by Indemnified Party, relating to or resulting from any claim of a third party arising out of or occurring in connection with (1) Customer’s negligence or willful misconduct or (2) breach of these Terms and Conditions, including, without limitation.